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10 Principles for Building an Effective Human Capital Plan

We would like to share an article by Trinet on the principles for building an effective Human Capital Plan.

The full article can be read here. http://www.pvbs.net/pdfs/tri-netwhitepaperprinciplesforbuildinganeffectivehumancapitalplan.pdf

Almost every business leader will say that people are their most important asset, but few do anything about it. If you are going to take  his principle seriously then human capital planning is crucial. The Human Capital Plan is an important tool that organizations use to drive focused actions that can ensure goal achievement and business success. It allows organizations to assess, plan for, and respond
proactively to its human capital challenges and needs. It helps shape the organization by building a plan to develop the workforce and practices needed to meet an organization’s vision, mission, and goals. Human capital challenges such as having capable leaders, building workforce skills, driving high performance, and ensuring retention of top talent can be addressed through effective human capital planning. The Human Capital (HC) Plan will establish a framework of policies, practices, and actions that guide your efforts in meeting these workforce needs.

Here are 10 principles to follow in order to build an effective human capital plan for your organization:

1. Human capital issues can have a big impact on business

Recognize how significantly human capital issues can affect your business. Without acceptance of its importance in your organization’s framework, all plans regarding your workforce will fall flat or at least be deprioritized. Realizing how your human capital decisions affect your bottom line is an important step before drafting the plan.

Examples of Human Capital Issues

Impacting Business

One company we work with built a performance management process that allowed them to achieve their goals more quickly. It was a pre-revenue start-up business. This meant they were able to gain an advantage by being first to market and also accelerate their revenue generation. Another client company under 50 employees was growing rapidly in size and was a government contractor. However, the company did not know it needed to have an affirmative action plan if it wanted to go after larger government contracts in the future. Putting that in place allowed them to continue to build their government business. This was a human capital initiative they had to implement before continuing to grow the business.

2. Tie human capital plans to business outcomes

Human capital matters must not be viewed as tied to a cost center, but as investments with some return expected.
From a human capital point of view, you can do one of two things:

• Help increase revenue per employee, or
• Optimize or minimize the cost per employee
If you go for the first option, then take into account all the things that you offer which are unique to your organization. Offering differentiated products enables you to dominate a market. And those products or services cannot be offered without the tremendous talents of your workers.

You have to be careful about the second option though. With minimizing, you do not want to bring the cost per employee so low that you then face retention issues. Focus instead on optimizing.

3. Target your practices to your specific industry and business

Do not adopt best practices just because others are using them. Best practices only work if they are focused on employing targeted human capital actions relevant to your business.

Discovering and emulating other companies’ best practices has been very popular — especially in the last ten years. Unfortunately, the best practices of another company are often irrelevant to your own company. They generally add no value. It is not until you focus on what you are doing specifically in your business and taking targeted human capital actions relevant only to your situation, that best practices becomes meaningful. You need to go through a human capital planning process where all practices are tied concretely to your business goals.

4. Align your actions with best practices

When you put actions in place, make sure all those actions work together and are integrated with one another – otherwise you will have a system that works against itself.

Examples of Contradiction

• If you are trying to promote more collaboration within your team but your incentive program is based only on individual actions, you will not achieve your desired goals.

• If you do quarterly incentive payments, yet you only do a performance review on a semi-annual basis, the system will not work.

5. Plan ahead to assess results

The objective of the human capital plan is to maximize the value of a company’s investment in people. This means you should think ahead about what you are trying to achieve and what your desired results might look like.

• Plan for what results you expect.
• Determine how you will assess your performance, and what your benchmarks are for success.

6. This work is too important to be left to HR

Many small businesses do not have HR teams or may have less experienced HR managers, but even in regards to larger businesses staffed with complete HR departments, the human capital plan needs to be led by management. It is important to have business
leaders involved and participating both in planning and implementation. They have to be willing participants and champions or it will not work.

For many businesses today, one of the largest costs is the people costs – it is a major cost but also a major opportunity. When you involve your company’s business leaders in a human capital plan, help them understand both the business issues involved as well
as what needs to be done from a human capital point of view — but then you also have to put measures in place so they are held accountable. Communicate to business leaders that workforce success, operational success and customer success are just as important as making the numbers.

7. It is a process, not just an event

As the human capital plan moves forward, there will be ongoing adjustments needed. Allow for those adjustments to take place.
For example, you may have determined that you need to hire five salespeople to drive new business in an expanded territory. You have determined how this will be done and what the market rate is for their skill sets. But as you go you may need to adjust — maybe you need more than five people after all, or you have to modify the compensation. Ongoing adjustments are necessary but it is also
important to do a formal review of the whole human capital plan periodically. A good time frame is every quarter — long enough to get something substantive done, but not so long that you are far removed from what happened.

8. Don’t do too many things: limit and prioritize
You will need to prioritize your actions based on value and ease of implementation.

Ask these two questions:

• How valuable would this be for the business?
• How difficult or easy is it to implement?

Logically, you concentrate your initial efforts on those actions that have high value and are easiest to do. The actions that have high value but are more difficult to do will require the most planning and the largest investment — though usually these are the ones that give you the most pay-off. Prioritizing and limiting to a few initiatives is critical.

9. Create a value chain

Create the value chain from the business goal to the individual actions you will take to reach that goal. A few questions to ask:
• What are the human capital issues that are in the way?
• What is the capability I need to build to achieve the business goal?

10. Do the HC planning from the outside in
Remember also that it is always about the customer! You need to think about what you are trying to achieve for the customer. As you come from the outside in, examine the processes and capabilities you will need to have to create the ultimate customer experience.

Some questions you need to ask:
• What experience do I need to create for the customer?
• What products or services do I need to have to satisfy the customer?
Think about revenue per employee and cost per employee in the context of what you are trying to achieve for your customer. That should lead to the financial results that you want. It also leads to a differentiation.